Exchange & Return Policy(سياسة الاسترجاع و الاستبدال)
– Exchange or return requests are accepted within 7 days from the date of delivery.
– The product must be returned in its original condition: unused, unwashed, free from any odors or damage, and in its original packaging with all tags and included items.
– Please review the size guide carefully before placing your order. If the wrong size is selected by the customer, the customer will be responsible for all shipping costs related to the exchange or return.
– Customers are responsible for all shipping fees when requesting an exchange or return for personal reasons, such as changing their mind or selecting the wrong size, provided the delivered item matches the original order and size guide.
– If the product has a manufacturing defect or the wrong item was sent by WULY, we will cover all shipping costs for the exchange or return.
– Once the returned item is received and inspected, we will notify the customer of the approval and proceed with the exchange or refund process.